Product Safety Warnings

The General Product Safety Regulation (EU) 2023/988 (GPSR), applicable from 13 December 2024, establishes essential safety requirements for all consumer products placed on the EU market.

At Zepter, we are committed to ensuring that all products made available through our website comply with applicable EU safety legislation and meet the highest standards of consumer protection.

EU Responsible Person (EU Representative)

Zepter International Poland Sp. z o.o.
Domaniewska 37
02-672 Warsaw
Poland

General Contact: info@zepter.com
Incident Reporting: quality@zepter.com

Product Safety and Compliance

All products marketed on this website are assessed to ensure:

• Compliance with applicable EU safety legislation
• Adequate risk assessment and mitigation
• Traceability through batch/serial identification where applicable
• Clear labeling and safety instructions
• Availability of technical documentation upon request by authorities

Instructions and Safety Information

Safety instructions, warnings, and usage guidelines are provided with each product and/or on the product page. Customers are strongly advised to read all instructions carefully before use.

Traceability

Products are traceable via internal systems allowing identification of:

• Manufacturer
• Batch or production series
• Distribution channels

This ensures efficient response in case of safety concerns.

Market Surveillance Coorporation

We cooperate fully with EU market surveillance authorities and provide all necessary documentation and corrective actions when required.

Incident reporting procedure

If you experience or observe any safety issue related to a product, please:

1. Stop using the product immediately if there is a potential risk.
2. Contact us at quality@zepter.com with:
   • Product name
   • Description of the issue
   • Photos (if applicable)
   • Purchase details
3. Our quality team will assess the case and respond promptly.

Recall procedure

In the event that a product is found to present a safety risk:

• Customers will be informed via website notices and/or direct communication.
• Clear instructions will be provided on product return, repair, or disposal.
• Refunds or replacements will be arranged where appropriate.
• Authorities will be notified in accordance with EU requirements.

Consumer Rights and Support

Consumers have the right to safe products and transparent information. For any questions regarding product safety or compliance, please contact us at info@zepter.com.

Commitment to Safety

Zepter is dedicated to continuous improvement, monitoring product safety, and ensuring full compliance with the GPSR to protect our customers.